Welcome to sambonet customer service

• Free shipping on orders of $75 and more (only applies to the Contiguous United States (consisting of the 48 adjoining U.S. states plus Washington, D.C. (federal district), on the continent of North America. This excludes Alaska and Hawaii and all off-shore United States territories and possessions.)
• Flat shipping rate of $4.90 on orders below $75 (only applies to the Contiguous United States (consisting of the 48 adjoining U.S. states plus Washington, D.C. (federal district), on the continent of North America. This excludes Alaska and Hawaii and all off-shore United States territories and possessions.)
• Normal UPS rates will apply to orders shipping to Hawaii and Alaska
• We use regular UPS ground freight for orders below 100 lbs
• Same day shipping cut of time is 12PM (noon) EST.
• Our shipping warehouse is located in NJ (07869-2054). For transit time information please refer to UPS: In Transit Map - click here
• Orders going to Canada will be shipped every 10 business days via a freight forwarder. (This allows us to offer a very low shipping price. The freight forwarder also takes care of all customs paperwork.)

Purchases made during office hours (Monday to Friday, from 8:00 to 17:00) are borne on the same day and delivery is secured and guaranteed by our trusted courier within 3-6 working days from the moment you have made your purchase.

No deliveries are made on Saturdays, Sundays and public holidays. For these cases are executed on the next business day.

Delivery times are valid only for the items available and from the moment of shipping the item. In the event that an item has been added to cart but later became temporarily unavailable, you will be promptly notified by our Customer Service. In case it was not possible to send the full amount of the products purchased (due to technical and administrative issues) we will delete your purchase, and the entire amount you paid will be refunded.

To monitor the progress of your purchase, please refer to the section on your profile.

The courier does not carry call in advance and does not handle requests for delivery on specific times.

If you will be away from the delivery address, the courier will leave a coupon in your email inbox or close to your handset, in which you will be notified of the passage of the courier and you will be given the telephone number to call to coordinate the delivery.

If delivery attempts fail, the goods come into stock at the depots and you will be contacted by our customer service to provide the information necessary for the release of the stock.

In case you do not receive response within three days of receipt of the notice, the goods will fall in our stores and you will be credited the amount of the goods purchased.

We can also deliver to an alternative address (eg your workplace): you just need to specify the coordinates for the delivery time of purchase.

For safety reasons, no deliveries are made at PO box addresses or post offices to service "poste restante".