Online purchases on Sambonet-shop.com

Did you place your order on this website?

Our Customer Care team will be happy to assist you.

  • Fill in the form below and please include all order details to ensure faster support.
  • Chat live with us via the chat button at the bottom right corner of the page.
  • Send us an email: help@sambonet-shop.com OR help@rosenthalusa-shop.com
  • Call us Monday to Friday from 9am to 1pm and/or from 2pm to 5pm Eastern Time (valid worldwite): 201.804.8000 x2250

Online purchases through other partners or resellers

Did you purchase through another retailer or marketplace?

Support and return requests must be handled directly through the seller you purchased from.

For technical and fiscal reasons, we are only able to provide assistance for orders placed on this e-commerce store and cannot track or manage orders, shipments, or returns handled by external partners. Thank you for your understanding.


Contact form

Please use this contact form. We will send you an answer as fast as possible. You should usually receive a reply from us on business days within 24 hours.

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