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Welcome to sambonet customer service

Cookies in use on this site - and how they benefit you

Our website uses cookies to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us:

  • Make our website work as you'd expect
  • Save you having to login every time you visit the site
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Continuously improve our website for you
  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass personally identifiable data to third parties
  • Pay sales commissions

You can learn more about all the cookies we use below in our Cookie Declaration.

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.


More about our Cookies

Website Function Cookies

We use cookies to make our website work including:

  • Making our shopping basket and checkout work
  • Determining if you are logged in or not
  • Remembering your search settings
  • Remembering if we have already asked you certain questions (e.g. you declined to use our app or take our survey)

Purpose: The listed cookies in the declaration at the bottom of the page are 1st party cookies (cookies set by our software).

Third party functions

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Our site includes the following which use cookies:

  • Disabling these cookies will likely break the functions offered by these third parties.

Purpose: More information about the security/performance based cookies can be foundin the Cookie Declaration at the end of this page.

Anonymous Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if , on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

Advertising Cookies

Cookies are widely used in online advertising. Neither us, advertisers or our advertising partners can gain personally identifiable information from these cookies. You can learn more about online advertising at http://www.youronlinechoices.com .

You can opt-out of almost all advertising cookies at http://www.youronlinechoices.como although we would prefer that you didn’t as ultimately adverts help keep much of the internet free. It is also worth noting that opting out of advertising cookies will not mean you won't see adverts, just simply that they won't be tailored to you any longer.

Remarketing Cookies

You may notice that sometimes after visiting a site you see increased numbers of adverts from the site you visited. This is because advertisers, including ourselves pay for these adverts. The technology to do this is made possible by cookies and as such we may place a so called “remarketing cookie” during your visit. We use these adverts to offer special offers etc to encourage you to come back to our site. Don't worry we are unable to proactively reach out to you as the whole process is entirely anonymised. You can opt out of these cookies at anytime as explained above.

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of our's and a large proportion of the world's websites as cookies are a standard part of most modern websites

It may be that you concerns around cookies relate to so called "spyware". Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.

Use of social plugins

We use social plugins on our website provided by the social networks Facebook, Instagram, Pinterest and Twitter. To protect your data, these plugins are not directly integrated into our website but are embedded into the page via an HTML link (using the Shariff solution developed by c’t). This ensures that when you visit one of our webpages containing a plugin of this kind, no connection is automatically made with the servers of the respective social network providers. Instead, when you click on one of the buttons, a new browser window will open and display the page of the respective social network so that you can, for example, click the like or share button (if necessary, after entering your login data).

Please consult the privacy policies of the social media providers to find out the purpose for and extent to which the data is collected and processed by the respective providers as well as your rights relating to this and how you can change your settings to protect your privacy.

  • Meta’s Data Policy: http://www.facebook.com/privacy/policy/ and
  • Google’s Data Policy: https://policies.google.com/privacy
  • Pinterest’s Privacy Policy: https://policy.pinterest.com/privacy-policy
  • Twitter’s Privacy Policy: https://twitter.com/privacy

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