To place a return request, please follow the procedure below. Once the shipment has been made, after verification by our staff, you will receive confirmation of a credit for an amount equal to the refund of the disputed item.
It is possible to return items by exercising the right of withdrawal only within 100 days from the invoice/shipping date. For further details, please refer to the Terms and Conditions section.
- Defective items can be returned, but only undamaged and unused items will be accepted.
1. Accessig your order
You do not necessarily need to be registered with the Rosenthal or Sambonet Online Shop to proceed with your return request.
Click on "Find my order" at the footer of the page www.rosenthalusa-shop.com or www.sambonet.com/en-us , when you open the page you can enter your email address and order number as your login details on the right hand side in the "Order tracking" check.
2. Fill in the request
Once the "Order Check" has been checked, display the "Return Request" message and start your request by clicking on the "Request Return" button at the bottom of the screen, specifying the reason.
3. Send your return request
Once you have entered your request, an authorization code will be sent to you by email, to be used to arrange collection by our courier. After receiving and verifying your return, we will proceed to refund the returned items in a short time. Otherwise you will be contacted by our staff.
The refund will be credited to the method selected at the time of the return request, for an amount equal to the price of the disputed item as indicated on the purchase documents. You can monitor the status of your returns anytime within your "Personal area" for register users or "Order check" for guest users.