- Free shipping on orders of $49 and more (only applies to the Contiguous United States (consisting of the 48 adjoining U.S. states plus Washington, D.C. (federal district), on the continent of North America. This excludes Alaska and Hawaii and all off-shore United States territories and possessions.)
- Flat shipping rate of $4.90 on orders below $49 (only applies to the Contiguous United States (consisting of the 48 adjoining U.S. states plus Washington, D.C. (federal district), on the continent of North America. This excludes Alaska and Hawaii and all off-shore United States territories and possessions.)
- Normal UPS rates will apply to orders shipping to Hawaii and Alaska
- We use regular UPS ground freight for orders below 100 lbs
- Same day shipping cut of time is 12PM (noon) EST.
- Our shipping warehouse is located in NJ (07869-2054). For transit time information please refer to UPS: In Transit Map - click here
- Orders going to Canada will be shipped every 10 business days via a freight forwarder. (This allows us to offer a very low shipping price. The freight forwarder also takes care of all customs paperwork.)
Our policy lasts 100 days. If 100 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please fill out the return request in the return section of your user account. Click here to get there directly.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
A credit will automatically be applied to your credit card or original method of payment, within 2-4 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items will be refunded at the sale price at the time of purchase
In case you would like to exchange merchandise you received we kindly ask you to return the unwanted product and place a new order for the items you would rather like to have. A credit will automatically be applied to your credit card or original method of payment, within 2-4 business days for the item(s) you returned.
To return your order, please mail your product(s) to:
Rosenthal Sambonet USA Ltd.
685 State Route 10
Randolph, NJ 07869-2054
In case of damaged or incorrect merchandise received, please call Rosenthal Sambonet USA Customer Service within 10 business days of receipt to report & receive instructions. 1-800-596-3503